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We are committed to ensuring your satisfaction with any product you have ordered from us. However, we will accept returns within 24 hrs from the date on which the goods are delivered in specified special case only otherwise once you made order payment it never be cancelled. We can refund product and payment in that condition only if you received the wrong Item as may differ from your choice of booking item.
All products come with the manufacturer warranty.
DEMONSTRATION & INSTALLATION
The demonstration is provided by the manufacturing company. In case of further clarifications, we would request to contact our customer care call us on +91 7051113515 remains open from 10 AM till 8 PM, 7 days a week or if you have any questions mail us at service at firstname.lastname@example.org and we will be happy to clarify on the same.
GENERAL NOTES OF DEMONSTRATIONS & INSTALLATION
1) After delivery/receipt of the product, the demonstration, if applicable, would happen after minimum 4 business days from manufacture side. Only the first demonstration would be on a complimentary basis from the manufacturing company’s side.
2) Installation is provided by the manufacturing company’s authorized service center/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorized service center/franchisee.
a) Inclusions in the scope of work for Split A/c installation- Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.
b) Exclusions in the scope of work for Split A/c Installation- All masonry work, Supply, and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.
For other products, the standard installation will be provided as per companies norms and terms are complimentary. After delivery/receipt of the product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above-mentioned contact details for any assistance required.
For any Product Service Assistance:Please call us on +91 7051113515 remains open from 10 AM till 8 PM, 7 days a week or if you have any questions mail us at email@example.com
How to Return?
As a policy, we request you to kindly check the product and the accessories while accepting the delivery. If in any case, Problem found in the product and the In-box accessories you can immediately contact in our customer care 91+ 7051113515 and write us on firstname.lastname@example.org which remains open from 10 AM till 8 PM, 7 days a week before accepting delivery. This is the only source entertain any refund or refund request, after acceptance of delivery of the product, www.superelectronicsjmu.in will not entertain any returns or refund request. You may contact our Customer Care within 24 hrs of having received the product and request a return/exchange.
Items and packaging must be unused and undamaged by you. Goods will only be accepted if they are returned in their original packaging, including boxes, complete inbox accessories and the invoice to our address. We will arrange for a return pick-up of your order and our logistic team shall pick it up within 48 hours of your request. In case of returns the logistics charges will be charged to the customer. Please co-operate as it will take 2-4 working days for the Product to reach in our warehouse.